How can I rent a car?
AYou can rent a car on AutoPal at any time of the day, simply with a few clicks and without phone calls. Search available cars by location or date. You can also personalize the results based on price, distance, car type and many other filters!
In order to make a booking, you have to create a profile by providing some personal information, and you will also be requested to type in your debit/credit card details.
Who can rent cars on AutoPal?
Renters have to be over 21, have a valid driving licence and be a registered user to be able to rent on AutoPal.
What is the booking process?
1. Tell us when and where would you like to rent a car, and select the one that best fits the purpose of your trip.
2. Send a booking request! As part of the booking request, you can introduce yourself and also ask any additional questions you may have. You can send booking requests for mulitple cars simultaneously.
3. The owner has 24 hours to approve your booking request, but it usually happens much sooner in our experience. We notify you about the approval in both email and text.
4. Settle the rental fee in order to finalize the booking. Bear in mind that a car can receive multiple booking requests for the same time period - therefore, it's important to pay the rental fee as soon as possible.
How much does it cost to rent on AutoPal?
AutoPal provides its services to renters free of charge, so you only have to pay the rental fee of the selected car. Our car owners are free to set their rental fees, AutoPal only makes recommendations relating to the fees.
How can I contact the owner?
You can conveniently message the owner when you send a booking request or at any time afterwards through our system. We will provide you the phone number of the owner once you settled the rental fee.
It is very important that you have to record every change to the booking on our website. Modifications not recorded on the website can lead to settlement and insurance problems, and can even force us to ban users from our platform.
When and how should I pay for the rental?
You have to settle the rental fee in advance, after the owner's approval of the booking request, through our online payment system operated by OTP Simple. You can find the payment option on the Bookings tab of your personal Profile.
Can I pay in cash?
All payments on AutoPal must be made electronically, which is for the convenience and security for both the renter and the owner. You don't have to worry about having the exact amount of banknotes, you don't need to meet the owner in case of extending your booking, and we can also avoid disputes such as unfairly withheld security deposits. Cash payments are a violation of our Terms and Conditions and can lead to banning from our website.
Is my data safe?